While delivering parts to a remote customer’s plant the supplier may need close support in case of any urgent issues, especially quality or logistics claims.
ABP Management offers its customer’s a full-time resident quality engineer support in different OEMs and Tier-1 suppliers plants in Central Europe. Within three hours we are able to reach many OEMs (Skoda Auto Mlada Boleslav, TPCA Kolin, PCA Slovakia, KIA Zilina, VW Slovakia, …) and dozens of Tier-1 suppliers plants.
Our experts may assure your presence in the customer’s plant, manage parts sorting and assure efficient communication with customer in its local language and also with the supplier (in English, German or French) until the claim is solved.

Your needs are:

• Have a local contact close to the customer in case of need
• Be flexible to secure the customer satisfaction in case of any issue
• Improve the communication with the customer
• Implement immediate action plan to reduce cost and quality
  performance indicators impact
• Get all details of the quality issue

Support options:

• Full-time resident engineer in your customer’s plant
• Shared full-time resident engineer with some other customers to reduce cost
• One-time support in case of need (e.g. Quality claim)
• Regular customer contact to evaluate supplier’s performance
  and improve the cooperation

Duration: according to supplier’s specific needs

Price: upon agreement

Send request to: office@abp-management.com

In-House modules only