Problem solving is one of the essential skills of specialists working in the automotive industry on all positions. Even if the problem solving tools and methods are interdisciplinary and not customer specific, STELLANTIS objective is to improve the problem solving system in supplier organizations and its rigid application in case of an issue. For this reason the specific training program was created in the framework of STELLANTIS – ABP MANAGEMENT partnership. The program defines STELLANTIS expectations on supplier problem solving system, other customer specific requirements and their application on projects (e.g. in case of a claim).

Your needs are:

• Get a detailed understanding of STELLANTIS requirements on supplier problem solving system.
• Correctly apply the problem solving tools & methods to avoid repeated problems.
• Be aware of STELLANTIS requirements in case of 0km and warranty claims.
• Know STELLANTIS problem solving tool (applied mostly for critical supplier issues).
• Execute problem solving self-assessment to verify the system robustness

Target Group:

• System Quality
• Quality Engineers
• Logistics Specialists
• Production
• Problem solving team members

Training content:

• STELLANTIS system requirements on supplier Problem solving processes
• STELLANTIS Problem Solving Tool
  • Detailed explanation of all steps
  • Application of problem solving tools & methods in an efficient way
  • Reporting to STELLANTIS
• STELLANTIS requirements on claims management
  • Claim management rules
  • Cost recovery rules
  • Supporting IT applications
• Lessons Learned management
• Self-assessment of the supplier 8D report to verify the respect of STELLANTIS requirements

Duration: 2 days

Refreshment and lunch are included in the training price.

In-House modules only